Ordering Online
I like to do things through big well known companies to ensure I get the quality stuff I deserve. A good example of this was when we ordered a new roof for the house and we went straight to Home Depot. They cost a lot more then if we had found some guy and his team in the newspaper, but there was a backer with the Home Depot name and we knew we wouldn’t be screwed over. I did have one issue with the roofers, they left one afternoon and never showed back up to finish the job. They left lunch boxes and whatnot on our unfinished roof and just jetted out of here – it was odd. What was odder was the next day the foreman (from Home Depot) called and wanted to come and look the roof over and give us our certificate of completion. I told him that it was not finished and what the workers had done. His reaction was of shock and dismay, but he was on the phone with his employees and within a few hours they were back and completing the task. I just feel like going through the large name like Home Depot, they would have to cover their asses because they cannot allow their good name to get a bad reputation. I do the same thing when ordering online, I find the big popular names and order things through them. I realize, of course, that the things I am ordering are not always from the store but through a third party. I just feel some insurance ordering through the big name and figure even if the third party messes up I still have the store name to fall back on to ensure a return or exchange.
Recently, I ordered a Moses Basket from Babies R Us online. It was so cute! It arrived and I was a little shocked at the condition of the box it arrived in. It was open with one strip of tape holding it together. I figured as long as the basket on the inside was OK, it didn’t matter. As I opened the box I couldn’t believe what I was seeing – the basket was pretty much thrown into the box without any kind of wrapping to protect it. It was filthy because the box it arrived in was open! I called Babies R Us right away and complained about the delivery. The lady was really nice and understanding about the whole situation. She was very apologetic and helped me get a free return label and a free shipping and handling for another one. She thought maybe there was some mix up at the delivery center. I’ll give them that, and another chance to redeem themselves – I ordered another one. I did tell her that if the second one arrived in such condition as the first one had I was just going to return it and forget about the whole idea of this basket. Weeks passed and before I knew it the second basket had been delivered! The first one arrived via UPS and the second arrived via FedEx – there was a little bit of hope right there. On closer observation I quickly realized even though the box was a little better taped closed, it still was open and the tape was not adhesed very well. It looked like the company was recycling old boxes and tape! Opening the box was a grave disappointment as the basket was once again simply thrown into the box without any protective covering. The cute little blanket and pillow just tossed in and all askew. It made me sick to see this thing I had spent over $100 on treated like that!
Instead of calling Babies R Us I simply took the damn thing into the store and got store credit. I ended up buying another basket in the store, it cost a little more but was well worth it! Plus, it is in a protective plastic covering.
It sucks to order something online and have it delivered in the messed up condition my basket was in. I don’t blame Babies R Us nor do I blame UPS or FedEx for the rude way the basket was packaged and shipped out. It is total fault of the third party company, an outfit called “Sleeping Partners”. They seemed not to give a damn about the product they had sold, only about the money they got for it. I felt ripped off and when buying something that expensive and for a newborn baby – I am going to demand quality and respect! So, I didn’t get my cute little moses basket, but I did get a really nice one that I will probably enjoy even more! I guess there is a reason for everything and this one led me to the other basket. I am happy with what I have and cannot wait to try it out! Of course we figure if the baby doesn’t like it – the cat will!
